💬
Conversation-driven
We learn from genuine interactions between shoppers and each store's AI agents — not artificial surveys — so feedback reflects real intent and friction.
● Feedback intelligence for e-commerce
Turn every shopper conversation into valuable feedback
Scale Operations analyzes how shoppers interact with each store's AI agents — across every communication channel and every department — and transforms those conversations into clear, actionable insight that helps online stores grow.
24/7
Always-on listening
Multi-channel
Every store touchpoint
USD
Rewards for partners
Per-sector
Specialized AI insight
Feedback that actually moves the needle
Surveys get ignored and reviews tell only part of the story. The real signal lives in the conversations shoppers already have with a store's AI. We capture and structure that signal.
🧭
Sector-aware AI
Each store deploys AI agents per department — support, sales, returns, product discovery — and we interpret each one in its own context.
📡
Every channel
Chat, messaging apps, on-site widgets and the other communication channels each store uses — unified into a single feedback stream.
📊
Actionable insight
We surface what's working, what's frustrating shoppers and where revenue leaks — prioritized so teams know what to fix first.
🤝
Powered by partners
A global community of partners helps interpret, validate and enrich insights — and the best contributors get paid for it.
🔒
Privacy-respecting
Data is handled responsibly, minimized and processed under clear policies — built to respect shoppers and store partners alike.
How Scale Operations works
From raw conversations to feedback that stores can act on — in four steps.
Connect
Stores connect their communication channels and the AI agents running across each sector.
Listen
Shopper–AI interactions are captured continuously, in context, across the full journey.
Interpret
Our system — supported by partners — structures conversations into themes, signals and priorities.
Act
Stores receive valuable, prioritized feedback and improve experience, conversion and retention.
Partner Program
Get rewarded for sharpening feedback
Anyone can sign up to become a Scale Operations partner. Partners help review, validate and enrich the feedback drawn from shopper–AI conversations. The partners who consistently stand out are paid in USD rewards.
- Open registration — apply in minutes, no upfront cost.
- Flexible contribution that fits your own schedule.
- Transparent, merit-based recognition of your work.
- Top contributors earn rewards paid in USD.
Reward tiers
Contributor
Base rewards
Standout
Higher payouts
Top Partner
Premium USD
Rewards are performance-based and depend on the quality and impact of contributions. See our Partner Program Terms for full details.
Become a Scale Operations partner
Tell us a bit about yourself. We'll follow up with next steps to get you onboarded into the Partner Program.