Privacy Policy

Last updated: June 16, 2026

Contents

Scope of this Policy
Data we collect
How we use data
Legal bases for processing
How we share data
International transfers
Data retention
Your rights
Security
Children
Changes
Contact us

Scale Operations ("Scale Operations", "we", "us", or "our") builds software, websites, e-commerce, and AI automation for businesses. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, why, how we use it, and the rights you have.

1. Scope of this Policy

This Policy applies to data processed through our website at scaleoperations.us and the software, website, e-commerce, and AI-automation services we provide to our clients. It does not govern the independent privacy practices of our clients or of third-party platforms that you may use.

2. Data we collect

2.1 Data you provide

Contact-form details you submit (name, work email, company, and your project message).
Communications you send to us (e.g., inquiry, project, or support emails).
Billing and contract details for clients we engage with.

2.2 Client project data

When we build or operate software on behalf of a client, we may process data contained in that client's systems as a service provider. The client determines the purposes of processing, and we handle such data only as needed to deliver and maintain the agreed services.

2.3 Data collected automatically

Technical data such as IP address, device and browser type, and pages visited.
Cookies and similar technologies (see our Cookie Policy).

3. How we use data

To respond to your inquiries and discuss potential projects.
To deliver, operate, maintain, and improve the software and services we provide.
To manage contracts, billing, and our client relationships.
To communicate with you and respond to requests.
To ensure security, prevent fraud and abuse, and comply with legal obligations.

4. Legal bases for processing

Where applicable law (such as the EU/UK GDPR) requires it, we rely on the following legal bases: performance of a contract; our legitimate interests in operating and improving our services; your consent (which you may withdraw); and compliance with legal obligations. For data we process on behalf of a client, the client is the controller and we act as a processor.

We do not sell personal data. We may share data with:

Clients, in relation to the software and services we deliver to them.
Service providers (e.g., hosting, analytics, and payment processors) under contract.
Authorities where required by law or to protect rights, safety, and security.
Parties to a corporate transaction (e.g., merger or acquisition), subject to this Policy.

6. International transfers

We are based in the United States and may process data in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards, such as Standard Contractual Clauses, where required by applicable law.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Client project data is retained according to our agreements with the relevant client.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data; to object to or restrict certain processing; and to withdraw consent. Residents of the EEA, UK, and certain US states (such as California) may have additional rights. To exercise any right, contact us at privacy@scaleoperations.us. You also have the right to lodge a complaint with your local data-protection authority.

9. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed to individuals under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here and revise the "Last updated" date. Material changes may be communicated through additional notice.

12. Contact us

Questions about this Policy or our data practices? Email privacy@scaleoperations.us.