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What we do
We analyze how shoppers interact with the AI agents that stores run across their communication channels and departments, and translate those interactions into clear, prioritized feedback that teams can act on.
Our mission
Make every shopper conversation count
Scale Operations exists to help online stores hear what their shoppers are really saying — by turning the conversations they already have with each store's AI agents into valuable, structured feedback.
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Who powers it
Our Partner Program brings together a global community of people who help interpret, validate and enrich feedback. Partners who consistently stand out are rewarded in USD.
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How we operate
Responsibly. We minimize data, process it under clear policies, and respect both the shoppers whose conversations we learn from and the stores we serve.
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Why it matters
Better feedback means better stores — smoother experiences, fewer abandoned journeys, and more loyal customers. That's the outcome we optimize for.
Want to be part of it?
Join our Partner Program and help shape the feedback that powers better e-commerce.
Apply to become a partner